Refund policy

Returns Policy for Kalyaan Proprietary Limited

 

Kalyaan Proprietary Limited is committed to adhering to all applicable Consumer Protection legislation. However, due to the nature of our alternative health products, we have specific guidelines for returns and refunds.

 

A.               A. Eligibility for Refunds

1.                Sealed Products: We will only process refunds for products that are completely sealed with the tamper-proof seal intact.
2.       Opened Products: If the seal on the packaging is broken or the bottles are opened, we cannot process a refund.
3.       Direct Purchases: Refunds are only available for products purchased directly from Kalyaan. For products bought from resellers, please contact the reseller directly.

 

B.                 B. Refund Process

1.                   Request a Return Number: Email us to obtain a return number before sending any products back.
2.        Return Shipping: Return the goods to our warehouse at your own cost, including the return number with your shipment.
3.        Assessment: We will assess the returned goods to verify that they are completely sealed.
4.          Refund Issuance: If the products are confirmed to be sealed, we will process the refund to your nominated bank account within 14 business days.
5.         No Refund: If the products are not completely sealed, we will not issue a refund.

 

C.                C. Important Notes

1.           Kalyaan reserves the right to refuse any refund if the returned products do not meet our policy requirements.
2.       This policy is subject to change without notice. Please refer to our website for the most up-to-date version of our returns policy.
3.       For any questions or to request a return number, please contact our customer service team at info@kalyaan.co.za.